Build A VA Team Or Agency + Scale Your Current VA Business

Today we are deep diving how to build a VA Team or Agency – the what and the why plus all the benefits.

Remember, you can also listen to this instead of reading the blog post if you prefer. Please check out the podcast below. 

This blog is part of the series I’m doing on 7 different ways to scale your business.

So let’s dive in!

What’s A VA Team?

My definition of a VA Team is when you bring on help to handle the overflow of work for your clients or handle the types of tasks that you don’t do.

Why I Started My VA Team

One day I realized that I was burned out. I was working nights and weekends just to keep up. What I really wanted was the freedom and flexibility I had been dreaming of. (This was why I decided to quit my job and start my VA business in the first place.) But I didn’t have any time left over to do anything other than work and sleep.

I wanted to get more time back in my day without taking a hit on my income. Plus, I was tired of turning business away for things my clients wanted that I didn’t do. There’s only so much time you can sell, so you have to look at alternative ways, if you will, to make more money.

One of the ways is to build a VA team, so bringing on people who work with you. When they get paid, you get paid too. So, you end up working less and earning more, and you’re getting more freedom and flexibility. 

Just know that when you add more people to your business – it adds a layer of complexity to it. But… it’s a great way to scale your business. Just be sure you’re clear on everything involved.

What’s The Difference Between Building A VA Team Or VA Agency?

First off, there’s a big difference between a VA Team and a VA Agency. When you build a VA team for your business, you’re still working with clients.

When you start an agency, you take on the role of CEO, which usually means you’re no longer working with clients. You’re in charge of going out and getting the clients for the business. You become the sales and marketing department all by yourself. 

An agency is just a much larger team, with a lot more complexities. I would recommend you build a VA team first, then moving into an agency. So you have some experience and a general idea of what it’s like to manage a team and delegate work successfully.

Building an agency is a great way to earn lots of money without working one on one with clients. You become the CEO instead of the worker bee.

How Are They Different From Referral Partners?

Referral partners are when you transfer business to a trusted partner or colleague for either a flat fee or percentage. You are turning the client over to someone else – you don’t manage the relationship or the work involved. 

With a team, the business stays with you, and you have a team member complete the work for your clients. You manage the relationship and the work involved.

What Are The Benefits Of Building A VA Team Or Agency?

There are many benefits of having either a team or an agency, including:

  • More freedom and flexibility
  • Work less and earn more
  • Stop turning away business
  • Add a new revenue stream
  • Help more people
  • Be a true CEO
  • Be more strategic
  • Stop doing day to day tasks

The most significant benefit was getting paid even when I wasn’t working directly with clients, which meant I had the freedom and flexibility I was dreaming of! What’s most important to you? You need to ask yourself if you’re looking for a way to scale your business.

Now… if you’re new to being a VA this is not something I recommend doing until you’ve run your own VA business successfully for at least a year. Why? Because you need to understand all the systems and moving parts of how to run a VA business before you can successfully build a VA team or an agency.

How Do I Get Started?

Decide if you want to build a VA team or scale your current team-based business into an agency. Then I recommend you get a solid understanding of the systems you’ll need to add to your current business to support your new team or agency. Both of these options add a layer of complexity to your business.

You’re going to need new systems, processes, and workflows. Not only are you supporting your clients yourself, now you’ve got more clients and additional team members to help. You need to make sure all the work is getting done, not just your own, but your team’s work too. You have to make sure that your clients are getting what they need as well.

There are just so many moving pieces. Things like:

  1. How do I assign work to my team?
  2. How do they get paid?
  3. When do they get paid?
  4. Are they client-facing?
  5. Do they track their time?
  6. How do you onboard new team members?

And many more systems and workflows you need to be successful. Go in with your eyes open; understand that there are many complexities to building either a team or agency.

Thanks for reading – Susan

Don’t forget to leave a comment if you found this information useful – I’d love to hear from you!

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Written by Susan Mershon

Susan Mershon started The Techie Mentor™ in 2013 to teach Virtual Assistants her no-fluff approach to the systems and skills they need to build and automate a successful business.

With a strong base in project management, Susan brings her love of systems and teaching to offer in-depth training and mentoring to new and experienced Virtual Assistants.

She’s taught over 5,000 students her unique systems and strategies that focus on offering high-end skills that give you the freedom to work when and where you want.

To learn more about The Techie Mentor™ and the systems and skills she teaches without all the fluff or hype go to The Techie Mentor website.


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