These blog posts are focused on all things client management, like on-boarding, firing, etc.
Sub-contracting for other Virtual Assistants is a great way for you - especially when you're new - to gain confidence, experience, and exposure. Because, as you know, the only way to get experience is to do the work. It can be a vicious cycle – how...
Do you know which soft skills every VA needs to be successful? I see questions related to skills being asked on social media all the time. So I thought it would make for a great series of blog posts. There are 3 blog posts in the series, each one...
How To Pivot Your Business I know that it's a scary time for everybody. We're worried about our businesses or jobs plus our mental and physical health. If you'd rather listen to this than reading it please check out the podcast...
One of the hardest things for me to grasp when I was starting out was buying into the belief that not everyone was my client. I wanted out of my soul-sucking job so bad I was willing to take anybody as a client - even though I knew deep down it was...
Do You Schedule Kick-Off Calls With New Clients? Scheduling a Kick-Off call with a new client is a great way to "kick-off" the relationship. It does several things: Builds trust Shows you are organized and professional Allows you to discuss...
No Is A Complete Sentence! As a former employee, saying No to clients was difficult for me to do. I was afraid of getting "fired" or reprimanded for saying I did not agree or did not want to do something. Ah..the beauty of being your own boss is...
Do your clients know your boundaries? Are they clear? Have you communicated to them? Being in the service industry and hungry to get clients, many Virtual Assistants allow their clients to set their schedule instead of the other way around. This...
Business Policies Have you taken the time to document your business policies AND share them with your clients? I know many business owners that have not documented their policies or shared with them with their clients. This can cause potential...
I've had many new Virtual Assistants or those thinking of starting a VA business ask "What are the bare bones you need to take on clients?" So, I thought I would create a quick checklist of the things I think you need (in no particular order). What...
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