Do you have a refund policy in your Virtual Assistant business? It seems like a simple enough question but there is more than one answer to it. It depends on what you’re selling (hours, packages, digital products) and how you run your business.
For example, if you’re selling your time (retainer plans), do you refund a client if they’re unhappy or if they have “left-over” hours? What about if you’re selling expertise (packages)? Honestly, there is no right or wrong way to go about refunds. You can offer them or not. It’s all about what works for you. Remember my motto is your business, your choice.
Clearly Communicate Your Refund Policy
The most important thing is to decide and then be sure your contracts and business policies are clear on your refund policy. It has to be clear to your clients what your policy is on refunds and if you do offer them how they go about getting one.
For me, I didn’t offer refunds across the board when I was selling services. Even now, I don’t offer refunds on my coaching programs. But I also reserved the right to look at any client that wasn’t happy to see if a refund was the right approach even though I stated “no refunds”. At the end of the day, you want to have happy clients and sometimes that might mean giving a partial of full refund.
You can learn more about the processes and simple hacks that will help you to build a professional business relationship with your clients in my post, VA Client Management 101: How To Show You’re Worth Every Penny!
Do you offer refunds? I’d love to know. Please take a moment to leave me a comment and share your thoughts.
Thanks for reading and listening – Susan
P.S. If you're ready to invest in yourself and a professional future, please check out my VA Success Training. It's for people that are serious about running a successful Online Business. It includes everything you need from business set-up, getting clients, client management, a WP website, coaching, a supportive community, and so much more.