The 4 Virtual Assistant Key Business Systems That Will Make Or Break Your VA Business

The Virtual Assistant key business systems are operations, marketing, sales, and delivery. Each one of them is essential for a thriving Virtual Assistant business. In fact, these are the same systems your clients should have in their own business. If not, you can help them design and implement them as a service.

Let’s get started with the third blog post of The Ultimate VA Success Guide: How To Start A Virtual Assistant Business In 2021. Make sure to read all 5 posts.

As I’ve said before a business is a system. A poorly designed system leads to poor and inconsistent results. That’s why it’s important to take the time to design, implement and document the Virtual Assistant key business systems from the very beginning.

The 4 Systems In A Nutshell

  • Operations – running the business
  • Marketing – making your audience aware
  • Sales – getting clients
  • Delivery – delivering your services

Feel free to download a copy of the Key-Systems Infographic, it’s a great reference to keep handy.

Why You Need The Virtual Assistant Key Business Systems

Systems are how you run your business and you should have a system for everything you do. A documented checklist or even a full-blown operations manual that lists the systems you use. Remember, No systems = No business. You don’t want to re-create the wheel every time you sign on a new client or take on a new task. You need to have a system for everything you do in your business.

Too many people don’t take the time to design, implement and document their Virtual Assistant key business systems. Instead, they use hope as a tactic. They hope they remember the steps the next time they sign a new client. Hope is not a reliable tactic.

You must spend the time and energy when you’re setting up your Virtual Assistant business to create and implement your systems. Oh, and document them too! Systems work together which means they overlap. All of your key business systems work together to run your business.

What Virtual Assistant key business systems do you have implemented in your business? Feel free to post below and let me know what action you’re taking today to implement key systems in your business. I’d love to hear from you! All comments and questions are welcome.

If you’re struggling to design and implement your Key Business Systems, check out my VA Biz Action Plan Bundle. It’s a step-by-step DIY action plan that walks you through the basic must-haves in an easy-to-follow step-by-step system. Or my VA Success System if you prefer in-depth training, community, and coaching.

Thanks for reading – Susan

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Written by Susan Mershon

Susan Mershon started The Techie Mentor™ in 2013 to teach her no-fluff approach to the strategies and skills that Virtual Assistants need to create, build and grow a profitable and sustainable business.

With a strong base in project management, Susan brings her love of systems and teaching to offer in-depth training and mentoring to new and experienced Virtual Assistants.

She’s taught thousands of Virtual Assistants her proven strategies and systems for getting started, getting clients, and charging premium rates that can earn them 4x more than typical admin skills.

To learn more about her, how she’s different, and what she offers, please go to The Techie Mentor website.


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  1. Emma Setterfield

    Thank you so much for providing all this information, very informative and gives me plenty to think about and work at.

    • Susan Mershon

      You’re welcome – so glad you’ve found it valuable. Thank you for taking the time to comment.

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