FAQ’s for new virtual assistants
I’ve created this FAQ section specifically for new Virtual Assistants to answer the most common questions I see asked on Social Media + by my clients. I hope you find this information helpful and if I missed any questions please let me know. I’d love to add them to the list.
Simply click the plus sign to the right of the FAQ to see the answer. To close the box simply click the minus sign.
Do You Offer FREE Training?
Yes I do, I have a VA Training Library with over 7 hours of how to videos on topics like getting started, getting clients, marketing, setting rates, packaging your services and many more. You can join for FREE at http://bit.ly/trainvas and then dive right into the training.
What tools do I need for my business?
When starting out I would recommend having the following tools to help automate your business. You can find many of the tools I mention have a FREE trial period and many of them have FREE versions as well.
- Task Management System (This is a must have tool to help you track your time, tasks + deadlines. I use Teamwork, I would suggest trying a few out before deciding on one).
- Cloud Storage (Tools for storing + sharing documents such as Google Drive or DropBox).
- E-Signature Program (Tools for e-signing contracts, etc. Hello Sign or Docu Sign are both free and are easy to use).
- Invoicing Tools (Tool for invoicing clients. PayPal, Stripe + Wave are all great options and are free).
- Communication Tools (Used for screen sharing + meetings. Zoom or Skype are great options and have free versions).
How Do I Get my va business started?
I’ve written a series of blog posts that will walk you through what you need to do to set up your business and get started working with clients. You can read it here – http://bit.ly/2thXv1b
Do I need an LLC to start my business?
No, you do not. You can start your business as a sole proprietor and then move to an LLC when you have the income. (This is not legal advice, just based on my own experience).
LLC’s cost money even if you do them yourself – you have to pay the registration fees in whatever state you register the LLC in. And… it doesn’t have to be in the state where you live. I have one in AZ and one in CO.
It’s always smart to talk to an attorney + CPA to find out what is best for your own business – everyone is different.
Do you have a list of the tasks I need to launch my business?
Yes I do. In fact I have a step-by-step Action Plan with all the tasks you need to follow to set up your VA business with confidence.
To find out more go to http://bit.ly/vaactionplan
What do I charge or how to I price my services?
I’ve created a YouTube video series on setting your rates – there is no one size fits all answer to this question. It depends on several things like how much you need to earn, how much you want to work, etc.
You can watch it here http://bit.ly/2URIuPk
What skills are clients asking for?
I’ve created an ebook that goes over the top 10 skills clients are looking for. You can download it here http://bit.ly/top10skill.
WordPress is a skill that clients are asking for and need. Learn more about offering WordPress as a Service in this free webinar training. Register at http://bit.ly/wpwebtm
How do I register my business?
Every location and business is different. You need to check with your local government to find out the exact details of starting a business, whether you need to file paperwork and/or pay a fee.
You can google “new home based business setup” or “starting a home based business” then your location.
what should i call my business - can I use my own name?
Yes, you can use any name that resonates with you. Please don’t use a name that is similar to someone else in the VA industry to avoid confusion.
And… please do not use VA or Virtual Assistant in your business name or branding. It limits you – stay away from it.
Here is a great resource to help you come up with ideas – https://www.oberlo.com/blog/free-business-name-generators/ and https://namechk.com/.
What type of business structure do I need?
It depends, no one size fits all answer here. Check with a CPA or Attorney to find out what works best for you. Every business is different and located in different places.
The most common business types are Sole Prop & LLC.
do I need any type of insurance?
Yes… check with your insurance agent. They can tell you what type you need. The most common is E&O (Errors & Omissions), but you need to know that it depends on what services you’re offering as well.
Always talk to a professional when it comes to anything legal, financial and insurance based.
Here is an agency that I’ve heard good things about from other Virtual Assistants – https://www.hiscox.com/ (I’ve not used them before – be sure to do your due diligence).
do i need an attorney or cpa?
You should have a CPA and attorney as part of your business team. They can help answer all your questions when it comes to taxes, paying yourself, legal agreements and so much more.
Ask for referrals from friends, family & colleagues. If you’re in the US then you can check into something like Legal Shield for attorneys. It’s what I use and love it.
Do I need a certification to work with clients or get hired?
No you do not – in fact there are no real “VA Certifications”. It’s a marketing ploy. If you’d like more details, I’ve written a blog post all about VA Certifications and why you don’t need one. You can read it here – http://bit.ly/2TIVs1w
do I really need a website when I'm getting started?
I say yes you do. It makes you appear professional and serious about being a VA.
I recommend starting with something as simple as a 1-Page WordPress website that details who you are, what you do and how to contact you. I offer a 1-Page WordPress website specificallly designed for Virtual Assistants and I even help you with writing the content. You can find out more at http://bit.ly/2ATjCPB
WordPress is the way to go since it is a valuable and marketable skill. I think it’s a skill all VAS should know since 98% of their clients will have a WordPress website and need help managing it.
Should i have a facebook business page?
Yes… I would recommend you create a business page for your business. It doesn’t have to be elaborate, something simple that explains who you are, what you do and how to contact you.
If you’re going to be a social media manager, then you need to be sure you have a more robust page.
how do I create packages for my services?
Packaging your expertise is a great way to stop selling your time and earn more money too. I’ve written a blog post that takes you thru my packaging system step-by-step. You can read it here http://bit.ly/2tdkGtx
Where can i get a client agreement?
Grab these 7 Microsoft Word Business Templates that every Virtual Assistant should use in their business. These are the exact same business templates that I use and were professionally created along with my attorney.
This bundle includes:
- VA Client Agreement (Client Contract)
- VA Business Policies Template
- Client Welcome Email Template
- Proposal Template
- Client Information Form
- List of Services Form
- Client Intake Checklist
Purchase this bundle for only $19.99 by going to http://bit.ly/2VV8hYl
how do I get or find clients?
The most important thing to do is to first figure out what services you’re going to offer, how much you need to charge and who you want to work with (this is your target market).
You need to have skills clients want. They’re looking for help with the technology + tools that automate their business. If you don’t have the skills it’s hard to find clients. WordPress is a great skill to have – one that all Virtual Assistants should know. You can find out more about offering WordPress as a Service in my free training at http://bit.ly/wpwebtm
If you don’t pick a market it makes it much more difficult to find clients. I’ve written a blog post that will help you, you can read it at http://bit.ly/2Gjla9R
What questions should I ask during a discovery call?
I recommend you keep it simple. Only ask what you absolutely must know from them. I wrote a blog post that will give you some ideas + you can download sample questions.
You can read the blog post all about interviewing potential clients here.
What tools do your recommend for tracking the times you spend on tasks
There are many different tools that will allow you to track your time, tasks + deadlines. The most popular ones are Task Management systems.
I recommend googling “task management systems” and then trying out a few. Many of them have a free version or a free trial. It all comes down to finding the tool that is best for you. They all do similar things – my best advice is try before you buy.